Shipping Policy

Order Processing

Orders within the United States are processed and shipped within 5 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take up to 48 hours to appear.

If an unexpected delay occurs, we will contact you using the email address provided at checkout.

Shipping Rates and Delivery

Shipping rates and available delivery options are calculated and displayed at checkout.

After shipment, standard U.S. delivery typically takes 3–7 business days. Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Address

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at rachel9ns@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Customers may be responsible for additional shipping charges if an order is returned because of an incorrect or incomplete address.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at rachel9ns@gmail.com.

We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Tracking and Delivery Issues

Tracking information will be sent to the email address provided at checkout once your order ships.

If your package is marked as delivered but cannot be located, please check around the delivery location, ask household members or neighbors, and contact the shipping carrier. You may also email us at rachel9ns@gmail.com, and we will assist you with the next steps.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at rachel9ns@gmail.com.

Please include your order number and clear photos of the item and its packaging so we can review the issue and provide an appropriate solution.

If your shipment appears to be lost in transit, please contact us so we can work with the shipping carrier to investigate.

International Shipping

We currently ship within the United States only.

Contact Us

For questions about shipping or your order, please contact us at:

rachel9ns@gmail.com