Return and Refund Policy

We want you to love your Rachel & Loopy jewelry. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must be:

• Unworn, unused, and in its original condition

• Returned in its original packaging

• Accompanied by the order number or other proof of purchase

Items that show signs of wear, damage, alteration, or improper care may not be accepted.

Earrings and Personalized Items

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Customized, personalized, and made-to-order items are final sale unless they arrive damaged, defective, or incorrect.

How to Start a Return

To request a return, contact us at rachel9ns@gmail.com within 14 days of receiving your order. Please include your order number and reason for the return.

Items returned without prior approval may not be accepted. Once your return request is approved, we will provide return instructions and the return address.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

We recommend using a trackable shipping service. Rachel & Loopy is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or incomplete, contact us at rachel9ns@gmail.com within 7 days of delivery.

Please include your order number and clear photos of the item and packaging. After reviewing the issue, we will provide an appropriate replacement or refund and cover the return shipping cost when a return is required.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at rachel9ns@gmail.com.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order after your return has been approved.

Order Cancellations

Cancellation requests must be submitted within 1 hour of placing the order. After this period, we cannot guarantee that the order can be canceled because it may have entered processing.

To request a cancellation, contact us immediately at rachel9ns@gmail.com with your order number.

Final Sale Items

Gift cards, earrings, customized or personalized items, made-to-order items, and products clearly marked “Final Sale” cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Orders purchased using a promotional discount code remain eligible for return unless the product is specifically marked “Final Sale.”